Customer Service Points

Regarding customer service

Customer Service

Kent Baker, Manager WCK Cleaners

1. Customer Service: We never forget that you, the customer, pays our salary and makes our business possible.

2. We think we are good listeners. We take the time to identify your needs by asking questions and concentrating on what you are saying.

3. What we have learned over the years is that you don’t buy products or services. You really are buying good feelings and solutions to problems. This is the basics of great customer service. The more we know you, the better we become at anticipating their needs. Please take the time to give us your email address so we can let you know about our services and money saving opportunities.

4. We make it a point to “exceed customer service expectations” by finding ways to give you what you cannot get elsewhere, by following-up on questions, problems, or just making sure it’s done right the first time.